Shipping policy

Order Processing Time

All orders are processed within 1–2 business days after confirmation. Orders are not processed or delivered on weekends or public holidays. In periods of high order volume, processing times may be slightly extended. If there is any significant delay in dispatch, customers will be informed via phone, email, or WhatsApp.

Shipping Locations

We currently offer shipping across Pakistan nationwide and to the United Arab Emirates (UAE). Availability for other international destinations may be added in the future depending on logistics and demand.

Delivery Time

Delivery within Pakistan usually takes 2–5 working days, while international shipments to the UAE typically take 3–7 working days. Delivery timelines are estimated and may vary due to courier operations, location accessibility, or customs clearance procedures.

Shipping Charges

Shipping charges are calculated at checkout based on the destination and order weight. In certain promotional campaigns or bulk orders, shipping may be offered free of cost as part of special offers.

Order Tracking

Once an order has been dispatched, tracking details are shared with the customer via SMS, WhatsApp, or email, allowing real-time shipment tracking through the courier service.

Delivery Issues

While we ensure timely dispatch from our end, we are not responsible for delays caused by courier companies, weather conditions, or customs processes. However, full assistance is provided to customers in case of any delivery-related concerns or issues.

Incorrect Address Disclaimer

Customers are responsible for providing accurate and complete shipping information. We are not liable for delays or non-delivery caused by incorrect or incomplete address details provided at the time of order placement.

Contact Support

For any queries related to shipping or order status, customers may contact our support team via email or WhatsApp. We aim to respond promptly and ensure a smooth delivery experience.